Purpose:
The purpose of this walkthrough is to help you refund or make a chargeback.
Pre Requisites:
Funnel
Shop page
Orders
Click on orders inside your CRM
Click on the order you wish to Refund/ chargeback
Click on the 3 dots to the right of the transaction history that appears in the order history
Click on the action you are trying to accomplish Ex: Refund
Ex: Refund- Fill out all the information necessary in order to activate the refund button on the top right corner.
Full refund or partial refund?
If its partial refund: which products are being refunded and what quantity of them
Reason for refund will give you the pop up in "Image 2"
Image 2
After clicking save on the "Reason for Refund" you will notice that the refund button is now active