Purpose:
The purpose of this walkthrough is to show you how to resend a Systems Notification event when it fails in a particular order notification panel.
This is useful for when your endpoint in crashing and the order is not making it to it.
Pre Requisites:
Thiio account access
Access to orders
Go to Orders. Then click on the order that failed to go through
A panel will open up from the right hand side of the screen with your orders details and information. Then click where it says Notifications
Another panel will open up indicating that the System Notification has "Failed". Then click the 3 dots and you will see the option to click on "Retry". Hit "Retry" and you're all set.
How to check if it worked:
Exit the Notifications panel and reopen it
When you reopen it should say "Successful"
Checklist:
Access to platform
Access to orders