Retrying a Failed Ultracart Order in Thiio

Purpose

To assist you in identifying and retrying orders that failed due to Ultracart integration issues in Thiio.

Prerequisites

• Thiio Account: Access with appropriate permissions.

• Existing Failed Order: An order in Thiio that has a failed Ultracart integration status.

Step-by-Step Guide

Step 1: Log In to Thiio and Access the Failed Order

1. Log In to Thiio:

   • Open a new browser tab.

   • Navigate to the Thiio login page and sign in to your account.

2. Navigate to Orders:

   • In the left-hand menu, click on Orders.

3. Locate the Affected Order:

   • Use the search bar at the top to find the specific order by:

     • Order number

     • Customer name

     • Customer email

   • Click on the order to view its details.

4. Access Notifications Detail:

   • In the order details pane, click on the Notifications tab.

5. Identify the Failed Ultracart Integration:

   • Look for the Ultracart integration listed with a Failed status.

Step 2: Retry the Order

1. Open the Retry Option:

   • To the right of the Failed status, click on the three vertical dots (⋮) to open additional options.

2. Select Retry:

   • From the dropdown menu, click on Retry.

3. Confirm Order Processing:

   1. The system will attempt to reprocess the order.

   2. If successful, the status will update accordingly.

4. Handle Persistent Errors:

   1. If errors with the order persist and it does not go through, you will need to identify and resolve these issues before attempting to retry the order again.