How do I reset my password?

Owned by Diana Castillo Arroyo
Last updated: Dec 20, 2023 by Jonathan Villarreal (Unlicensed)
2 min read

How To Do a Password Reset 

 

Purpose:

The purpose of this walkthrough is to show you how to Reset your Password inside the Thiio CRM.

 

Pre Requisites:

  • Thiio account

 

In the Thiio platform, there are two ways to reset passwords if you or your teammates can’t get into the system. 

 

Resetting From Front End 

  • Click Forgot Password

 

 

  • Enter your email address and click Send Account

 

 

  • Follow instructions within email and login! 

 

Resetting Inside Thiio 

  • Navigate to the area you need the password reset for by going to contact and selecting employee or customer

 

 

  • Click the person’s email that you want to reset the password

  • Click View Customer Profile 

 

 

  • Next, you will click the settings tool at the center

 

 

  • Once here you will see the Reset Password button, Click

 

  • You will have the option to reset the password yourself or send password reset instructions directly. If you change the password, don’t forget to hit save! 

Check List:

  • Thiio account

  • Log in to Thiio